Refund policy

Returns, Warranty & Refund Policy

At Clima Life Solutions, we are committed to supplying quality refurbished and new commercial refrigeration equipment. All equipment is inspected, tested and prepared prior to sale. In the unlikely event of a fault, we will work with you to resolve the issue quickly and fairly.

3-Month Warranty

Unless otherwise stated, refurbished equipment supplied by Clima Life Solutions includes a 3-month warranty from the date of delivery or collection.

Any warranty provided is limited to the warranty period stated on the individual quotation, invoice or product listing.

Warranty Support

Should a genuine fault occur during the warranty period, Clima Life Solutions may, at its discretion:

Provide technical support and troubleshooting assistance
Arrange for an engineer to attend site where appropriate
Repair the equipment
Supply replacement parts
Replace the equipment with an equivalent unit
Provide a refund where repair or replacement is not possible

The chosen solution will depend on the nature of the fault, equipment availability and the most practical resolution for both parties.

Equipment Replacement

If an item develops a major fault during the warranty period and cannot be repaired within a reasonable timeframe, we may provide a replacement unit of similar specification and condition, subject to stock availability.

As many of our products are refurbished and unique, an identical replacement may not always be available.

Refunds

Refunds may be offered where:

A major fault cannot be repaired
A suitable replacement is unavailable
Clima Life Solutions determines that a refund is the most appropriate solution

Any approved refund will be processed using the original payment method where possible.

Reporting a Fault

Any fault must be reported as soon as reasonably possible.

To help us resolve issues quickly, customers should provide:

Proof of purchase
Equipment details
Description of the fault
Photographs or videos where requested

Failure to report faults promptly may affect warranty claims.

Warranty Exclusions

The warranty does not cover:

Accidental damage
Misuse or neglect
Incorrect installation by third parties
Electrical supply issues or power surges
Lack of routine cleaning or maintenance
Damage caused during customer transport or handling
Consumable items unless specifically stated
Cosmetic wear and tear consistent with age and previous use

Equipment must be installed, operated and maintained in accordance with the manufacturer's recommendations and industry best practice.

Limitation of Liability

The warranty covers the repair, replacement or refund of the equipment only.

Clima Life Solutions shall not be liable for:

Loss of stock or products
Loss of revenue or profits
Business interruption
Labour costs incurred by third parties
Consequential or indirect losses arising from equipment failure

Refurbished Equipment

Refurbished equipment is previously owned equipment that has been inspected, tested and prepared for resale.

While every effort is made to ensure equipment is supplied in good working order, minor cosmetic imperfections may be present and do not affect the performance of the equipment.

Order Cancellations Orders may be cancelled prior to dispatch by contacting us as soon as possible. Once an item has been dispatched, cancellation is no longer possible and the standard warranty and returns process will apply. Custom orders or items sourced specifically on request cannot be cancelled once confirmed.

Change of Mind Returns As our equipment is refurbished and often unique, we are unable to accept returns for change of mind. Returns are only accepted where a genuine fault is identified during the warranty period and cannot be resolved through repair or replacement.

Delivery Damage Claims Any damage identified upon delivery must be reported to Clima Life Solutions within 48 hours of receipt. Where possible, damage should be noted on the delivery documentation at the time of signing. Claims reported outside of this window may not be accepted. Supporting photographs or videos will be required.

Deposits & Payment Where a deposit is taken to secure an order, this deposit is non-refundable in the event of cancellation by the customer, unless Clima Life Solutions is unable to fulfil the order. Any balance payments will be refunded in full where Clima Life Solutions cancels or cannot fulfil an order.